It’s important to us that you always love your iHerb purchase. If you are unsatisfied with your order for any reason at all, just initiate the refunds/returns process within 60 days of purchase (or within 90 days of purchase for iHerb Exclusives products) and we will complete your refund. We will refund your money to the original payment method used to place your order or refund it to your iHerb Rewards account if you prefer.
How to make a return:
- Sign in to your iHerb account.
- Go to your Orders page and look for the order you would like to return.
- Click the Refunds/Returns button.
- Follow prompts to complete your request.
- Some items are required to be returned in order to get a refund. For these, you will receive a Return Label Email. Make sure that your returned item and Order Number are both included in the box before shipping. When we receive your returned product we will process your refund.