We cannot accommodate address change after an order is placed. Therefore, please ensure that the address is correct before placing your order.
You can change the shipping address, receiver name, shipping method, or remove the item(s) as long as the order is in processing status. You can cancel the order before it has shipped.
Unfortunately, we aren't able to add items to your existing order while it's processing.
Here are the steps to modify your current order:
- Log in to your account or click here to access your Order History.
- You can choose from the Find Orders dropdown for the time frame or you can also enter your Order Number in the search bar.
- If the order is still eligible for modification, you can click the Modify button for each section, or click the Cancel Order button to cancel it.
- After clicking either option, your order or item will be canceled and you will not be charged.
You can choose from the options (Option in below screenshot) on which to modify or to cancel your order, and please follow the instructions to proceed.