We apologize for the delay issue. Delivery times can vary based upon your shipping method. If you have not done so, please check your Order History to track your package.
It's easiest to track your order in your My Account Page. Go to your Orders page and look for the orange "Track My Package" button. View my Orders
Important note for International orders: We would like to inform you that sometimes the shipping company doesn’t update the tracking until it clears from customs.
If tracking shows as not updated after 5 working days, please contact us via the contact form or you can also chat with an iHerb agent for further assistance.
For some shipping options, tracking information will be available 24-48 hours after the order has been placed.
**Some common reasons why your order can be delayed.**
Motor Vehicle Troubles
Vehicle breakdowns are bound to happen at some point in time. From this standpoint, if a breakdown occurs during a shipment, there are unavoidable delays.
For all delivery businesses, safety must always be a priority. With the weather, road shut-downs, inevitably end up causing delays due to slow transits.
As frustrating as it may be for customers when weather conditions dictate the pace of delivery,
At this point, finding a city without any traffic is close to impossible. Between construction, accidents, major roadblocks, and detours, it is becoming increasingly common to hear of people experiencing delays during their transit.
High volume shipments
A sudden or unexpected increase in shipment delivery volumes can overwhelm a delivery company.
Failed delivery attempt
If an attempt has been made to deliver the package and no one was available to receive the package, the driver will have to move on to pending orders to avoid delays. The fact is they usually have a fixed amount of time to deliver daily packages.
Without the proper documentation, delays are inevitable, and it can quickly escalate to further complications if authorities decide to inspect your cargo.
Please contact us via the contact form or you can also chat with an iHerb agent so we can further assist you.